Connect Saint Helena Ltd
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WATER SUPPLY - HUTTS GATE TO WOODY RIDGE

25/11/2022

 
A burst water main in the vicinity of Rose Hill was reported early yesterday morning which  affected water supply to properties in the Hutt's Gate and Woody Ridge areas.  Staff were immediately deployed to the area and worked until 23:00 last night to address the fault.  Work resumed at 04:00 this morning and we are pleased to advise that the issue has now been resolved.  Due to the length of time taken to resolve, water levels in the storage tanks were depleted.  We anticipate that these will be back to full capacity by  approximately noon today with  normal  services fully restored.  In the meantime, staff will be checking individual branch lines on properties in the areas affected.  
 
Should customers affected continue to have problems, please do not hesitate to contact us during normal working hours on 22255, or David Constantine,  our Out of Hours Contractor on 22522 or 61307, after hours.
 
We would like to thank customers for their patience and understanding during this time and apologise for any inconvenience caused.

POWER OUTAGE - ALARM FOREST AREAS

22/11/2022

 
Connect Saint Helena Ltd would like to advise the public that a power outage has been scheduled for Wednesday 23rd November 2022 affecting consumers from all of Alarm Forest, Prospects, Gordons Post, Hunts Bank, Sea View, Putty Hill, Upper Briars and Two Gun Saddle from 9:00am to 10:00am.  This scheduled outage will allow Connect to carry out crucial works on the transformer at Putty Hill .
 
Connect Saint Helena Ltd thank their customers for their cooperation during this time.

WATER INTERRUPTION - BLUE HILL AREAS

17/11/2022

 
Connect Saint Helena  would like to advise customers in the Blue Hill, Head O Wain and Horse Pasture area that as a result of a burst water main last night, some customers in the Head O Wain and Horse Pasture area are still without water.  Staff are working to rectify the problem and customers in the rest of the Blue Hill area are kindly asked if they can reduce the water consumption to essential needs only for the next 24 hours.
 
Connect would like to thank their customers for their support and cooperation during this time.

WATER INTERRUPTION - LEVELWOOD

16/11/2022

 
Connect Saint Helena Ltd would like to advise consumers in Red Hill, Levelwood that there will be a scheduled water interruption on Wednesday 16th November 2022 from 9am to 3pm.  This interruption is necessary to carry out maintenance on water tanks, therefore consumers will be without water during this period.
 
Connect Saint Helena Ltd thank their customers for their cooperation during this time.

POWER OUTAGE - POUNCEYS/LUFFKINS

16/11/2022

 
Connect Saint Helena Ltd would like to advise the public that a power outage will be carried out on Wednesday 16th November 2022 from 9am to 2pm. This outage is necessary to install LV Fuses at Pounceys Sub Station and will affect consumers in the Pounceys and Lufkins areas
                                                                                                                                       
Connect Saint Helena Ltd thanks their customers for their cooperation during this emergency outage.  

WATER INTERRUPTION - HALF TREE HOLLOW

9/11/2022

 
Connect Saint Helena Ltd would like to advise consumers from Half Tree Hollow Clinic to Hollow Crescent that there will be a scheduled water interruption on Thursday 10th November 2022 from 9am to 3pm.  This interruption will allow Connect Saint Helena Ltd to repair  water mains, therefore consumers will be without water during this period.
 
Connect Saint Helena Ltd thank their customers for their cooperation during this time.

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  • Home
  • About Us
    • Vision & Values
    • Team Commitment
    • Board of Directors
    • Management Team
    • Work Teams
    • Vacancies
  • Projects
    • Operations
    • Water Supply
    • Raw Water Systems
  • Finance & Business Support
    • Billing >
      • Your Bill Explained
      • Meter Reading
      • Property Access
    • Utilities Tariff
  • Services
    • Electricity Distribution >
      • Saving Tips
      • T&Cs
    • Electricity Generation >
      • Diesel Power
      • Wind Power
      • Solar Power
    • Water Treatment
    • Water Networks >
      • Saving Tips
      • T&Cs
    • Waste Water >
      • T&Cs
    • Infrastructure
  • Press Releases & other Documents
  • Announcements
  • Download Library
    • Members Information
    • Policies
    • Forms
    • Tariffs and other charges
    • Accounts
    • Utilities Regulatory Authority
    • Electricians
    • Customer Complaints Procedure
    • Lab Reports (Treated)
    • Water Quality Reports
  • Contact
    • FAQs
    • Web Links