To get in touch with us is easy.
There are lots of ways to get in touch and we will always be happy to help. No matter what reason you have for contacting us, we will endeavour to get back to you as soon as possible or within 2 business days. However, be sure to visit our Frequently Asked Questions section for a selection of answers to commonly asked questions.
We also appreciate your feedback on the quality of service or assistance you received from our teams. Building and maintaining a good relationship with you is very important to us. Be sure to let us know so that we can work towards improving our service delivery.
Online Contact Form
You can fill out our online contact form (opposite). Be sure to complete the fields marked *. Press the Submit button when you are ready to send us your message and you will receive a notification after your message is sent.
Our Facebook page is constantly being developed and updated. You can visit via this Facebook link or click one of the icons opposite. Be sure to 'like' us to receive the latest news and information.
You can click here to contact us via email. Alternatively, you can click the envelope icon at the top of each page, or use the one opposite.
Should you need to make a formal complaint, you can view and follow the process outlined in our Customer Complaints Procedure document below. The document can also be accessed from our Download Library.
To make a complaint in person
Come and visit us at Seales Corner to talk to a Customer Administrator. In order to avoid waiting times and to maintain social distancing arrangements, we respectfully request that you make an appointment in advance. Appointments with our Customer Administrators are readily available between the hours of 08:30 - 16:00 on Monday - Friday.
To make a complaint by telephone
Call us on +(290) 22255
This number is staffed between the hours of 08:30 - 16:00 on Monday - Friday. Outside of normal hours, please call +(290) 22255 and follow the directions on our answer phone.
To make a complaint by email
Please refer to Online Contact Form and email information above.
To make a complaint in writing
Please address your complaint to:
Customer Administrator, Connect Saint Helena Ltd, Seales Corner, Jamestown, St Helena Island, STHL 1ZZ.
Emergency Contact Numbers:
22255 Main Office
Out of Hours