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Utilities Regulatory Authority


​The URA is an independent body that was established to monitor the provision of utility services. on St Helena.  The URA sets standards for service delivery and produces an annual report on how we are performing against these service standards.
Codes of Practice
File Size: 391 kb
File Type: pdf
Download File

Site Links for other downloads
- Forms
- Electricians and Wiremen
- Customer Complaints Procedure
- Tariffs
- Accounts
- Laboratory Reports
Performance against Pre-divestment Benchmarks
Performance against Pre-divestment Benchmarks 2018/19
File Size: 74 kb
File Type: pdf
Download File

Quality of service
1st Annual URA Report 2013-2014
File Size: 773 kb
File Type: pdf
Download File

2nd Annual URA Report 2014-2015
File Size: 668 kb
File Type: pdf
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3rd Annual URA Report 2015-2016
File Size: 652 kb
File Type: pdf
Download File

4th Annual URA Report 2016-2017
File Size: 607 kb
File Type: pdf
Download File

5th Annual URA Report 2017-2018
File Size: 556 kb
File Type: pdf
Download File

6th Annual URA Report 2018-19
File Size: 830 kb
File Type: pdf
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7th Annual URA Report 2019-20
File Size: 607 kb
File Type: pdf
Download File

8th Annual URA Report 2020-21
File Size: 1762 kb
File Type: pdf
Download File

9th Annual URA Report 2021-2022
File Size: 1200 kb
File Type: pdf
Download File

Maximum Tariff Charges
URA Tariff Report 2014-2015
File Size: 536 kb
File Type: pdf
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URA Tariff Report 2015 -2016
File Size: 600 kb
File Type: pdf
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URA Tariff Report 2016-2017
File Size: 595 kb
File Type: pdf
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URA Tariff Report 2017-2018
File Size: 785 kb
File Type: pdf
Download File

URA Tariff Report 2018-2019
File Size: 936 kb
File Type: pdf
Download File

URA Tariff Report 2019-20
File Size: 718 kb
File Type: pdf
Download File

URA Tariff Report 2020-21
File Size: 718 kb
File Type: pdf
Download File

URA Tariff Report 2021-22
File Size: 819 kb
File Type: pdf
Download File


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  • Home
  • About Us
    • Vision & Values
    • Team Commitment
    • Board of Directors
    • Management Team
    • Work Teams
    • Vacancies
  • Projects
    • Operations
    • Water Supply
    • Raw Water Systems
  • Finance & Business Support
    • Billing >
      • Your Bill Explained
      • Meter Reading
      • Property Access
    • Utilities Tariff
  • Services
    • Electricity Distribution >
      • Saving Tips
      • T&Cs
    • Electricity Generation >
      • Diesel Power
      • Wind Power
      • Solar Power
    • Water Treatment
    • Water Networks >
      • Saving Tips
      • T&Cs
    • Waste Water >
      • T&Cs
    • Infrastructure
  • Press Releases & other Documents
  • Announcements
  • Download Library
    • Members Information
    • Policies
    • Forms
    • Tariffs and other charges
    • Accounts
    • Utilities Regulatory Authority
    • Electricians
    • Customer Complaints Procedure
    • Lab Reports (Treated)
    • Water Quality Reports
  • Contact
    • FAQs
    • Web Links