Utilities Regulatory Authority
The URA is an independent body that was established to monitor the provision of utility services. The URA set standards set standards for service delivery and each year will produce a report on how we are performing against these service standards.
| Codes of Practice |
Performance against Pre-divestment Benchmarks
| Performance against Pre-divestment Benchmarks 2018/19 |
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Quality of service
Maximum Tariff Charges
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| URA Tariff Report 2017-2018 |
| URA Tariff Report 2018-2019 |
| URA Tariff Report 2019-20 |
| URA Tariff Report 2020-21 |
| URA Tariff Report 2021-22 |
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