Connect Saint Helena Ltd
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Our Infrastructure


Our Network to Your Property - Who Owns What

​Electricity Network
When a new electricity connection is made it will be at the customers expense.  However, Connect Saint Helena Ltd takes ownership of it which means that we will maintain it at no further expense to the consumer.  The service may be overhead or underground.  We own the service cut out and the meter.  The consumer owns the wires leaving the meter and all of the installation thereafter.

Water Network
To make a new water connection the customer pays a connection charge.  Connect Saint Helena Ltd owns all of the pipework up to and including the meter.  From that point on the installation is owned by the consumer.  Connect Saint Helena Ltd is responsible for maintaining our pipework and the consumer is responsible for maintaining theirs.  Any leaks downstream of the meter are the responsibility of the customer, if water has passed through the meter they will be charged for it.
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Related Links:

  - Services
    - Electricity Distribution
          > Electricity Savings Tips
          > Electricity Supply T&Cs
    - Electricity Generation
          > Diesel Power
          > Wind Power
          > Solar Power
    - Water Treatment
    - Water Networks
          > Water Savings Tips
          > Water Supply T&Cs
    - Waste Water
    - Infrastructure
    - Projects
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  • Home
  • About Us
    • Vision & Values
    • Team Commitment
    • Board of Directors
    • Management Team
    • Work Teams
    • Vacancies
  • Projects
    • Operations
    • Water Supply
    • Raw Water Systems
  • Finance & Business Support
    • Billing >
      • Your Bill Explained
      • Meter Reading
      • Property Access
    • Utilities Tariff
  • Services
    • Electricity Distribution >
      • Saving Tips
      • T&Cs
    • Electricity Generation >
      • Diesel Power
      • Wind Power
      • Solar Power
    • Water Treatment
    • Water Networks >
      • Saving Tips
      • T&Cs
    • Waste Water >
      • T&Cs
    • Infrastructure
  • Press Releases & other Documents
  • Announcements
  • Download Library
    • Members Information
    • Policies
    • Forms
    • Tariffs and other charges
    • Accounts
    • Utilities Regulatory Authority
    • Electricians
    • Customer Complaints Procedure
    • Lab Reports (Treated)
    • Water Quality Reports
  • Contact
    • FAQs
    • Web Links