Access to Your Premises
When we visit your home or premises, visits will either be made by one of our staff or a contractor working for us. Connect Saint Helena Ltd follow these procedures so that customers can be sure that all utilities related visits are made by properly trained, genuine staff or contractors.
All Connect Saint Helena Ltd employees and contractors will:
If you have any doubts about whether a caller is genuine do not let them into your home.
If you are blind, have poor sight or you would just like to feel more secure, you can agree a password with us. This password would be used by the Connect Saint Helena Ltd employee or contractor to identify themselves to you.
If we agree an appointment with you, we will do our best to keep it. If we are unable to keep an appointment, we will contact you by telephone in advance wherever possible.