Connect Saint Helena Ltd
+(290) 22255
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Waste Water


The team's commitment is:
  • Maintain the communal sewer network and public septic tanks
  • Provide a septic tank emptying service across St Helena
  • In communities provided with a communal sewerage system collect and convey sewage away from the community to a safe treatment and/or disposal point.
​
To make a new sewer connection to the communal sewer system, the customer first pays a connection charge. If a customer requires assistance to make the connection, this will be charged at full cost of labour, transport, materials and plant if necessary. 

The customer owns all of the pipework from their property to the connection point and is responsible for all costs for maintaining the connection. Please note that connections to the communal sewer is only for grey and sewage water, no storm water is allowed to be connected; the customer is responsible for the disposal of their own storm water.

For customers in areas where there are no communal sewers, they are responsible for their own sewer treatment. Connect St Helena Ltd can assist with blockages and emptying of sewer tanks and this will be charged at the current rate that is enforced at the time a request for assistance is made.


TIP:  To avoid constant blockages, these are some common causes of a blocked sewer:
- flushed nappies
- baby wipes
- sanitary towels
- newspapers.
These non-soluble items block the pipes and can cause the sewage to overflow from external manhole covers or come up through someone else's toilet or other bathroom fittings.  To avoid problems for all, please use the sewage system properly.  It is designed to take away sewage, not as an alternative to a bin. 
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Related Links:

  - Services
    - Water Treatment
    - Water Networks
          > Water Savings Tips
          > Water Supply T&Cs
    - Waste Water
    - Infrastructure
    - Projects
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ABOUT US
Connect Saint Helena Ltd is the utilities provider for St Helena Island and was established on 1 April 2013. Read more...
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  • Home
  • About Us
    • Vision & Values
    • Team Commitment
    • Board of Directors
    • Management Team
    • Work Teams
    • Careers
  • Projects
    • Operations
    • Solar Farm
    • Water Supply
    • Raw Water Systems
  • Finance & Administration
    • Billing >
      • Your Bill Explained
      • Meter Reading
      • Property Access
    • Utilities Tariff
  • Services
    • Electricity Distribution >
      • Saving Tips
      • T&Cs
    • Electricity Generation >
      • Diesel Power
      • Wind Power
      • Solar Power
    • Water Treatment
    • Water Networks >
      • Saving Tips
      • T&Cs
    • Waste Water
    • Infrastructure
  • News
    • Press Releases & other News
    • FAQs
    • Web Links
  • Download Library
    • Forms
    • Tariffs and other charges
    • Accounts
    • Utilities Regulatory Authority
    • Electricians
    • Customer Complaints Procedure
    • Lab Reports (Treated)
    • Water Quality Reports
  • Contact
  • Billing