The team's commitment is:
To apply for a new sewer connection to the communal sewer system, please visit our Download Library for a printable application form or contact our offices at Seales Corner. Our terms and conditions of service accompany the application form.
If a customer requires assistance to make the connection, this will be charged at full cost of labour, transport, materials and plant if necessary.
The customer owns all of the pipework from their property to the connection point and is responsible for all costs for maintaining the connection. Please note that connections to the communal sewer is only for grey and sewage water, no storm water is allowed to be connected; the customer is responsible for the disposal of their own storm water.
For customers in areas where there are no communal sewers, they are responsible for their own sewer treatment. Connect Saint Helena Ltd can assist with blockages and emptying of sewer tanks and this will be charged at the current rate that is enforced at the time a request for assistance is made.
To avoid constant blockages, these are some common causes of a blocked sewer:
- flushed nappies
- baby wipes
- sanitary towels
These non-soluble items block the pipes and can cause the sewage to overflow from external manhole covers or come up through someone else's toilet or other bathroom fittings. To avoid problems for all, please use the sewage system properly. It is designed to take away sewage, not as an alternative to a bin.
REPORTING OF FAULTS
If you wish to report a fault involving your sewer line or septic tank, please feel free to call us on 22255 during normal working hours or contact our Out of Hours Contractor, David Constantine on 22522 or 61307.
Our tariff rates for Sewage can be found here for information.