Team Commitment

Our Commitment

Electricity Generation Team

Electricity Distribution Team

To operate and maintain an electricity distribution network to the highest safety standards
To proactively maintain the network to reduce failures to as lower level as possible
When faults occur to rectify as quickly as possible taking steps to reduce the impact on our customers.

Water Networks Team

Maintain and renew where necessary water infrastructure to maintain water supplies
Maintain an acceptable water quality within the water distribution system
Maintain a level of free chlorine in the treated water distribution system to safeguard treated water supplies
Distribute untreated water (to as high a standard as possible) to communities where treated water is currently unavailable
Collect, store and supply water for irrigation needs
Maintain the communal sewer network and public septic tanks
Provide a septic tank emptying service across St Helena
In communities provided with a communal sewerage system collect and convey sewage away from the community to a safe treatment and/or disposal point.

Water Treatment Team

To provide and maintain treated water quality to as high standard as possible
To ensure sufficient water is stored and available for treatment/distribution to consumers.

Projects Team

Manage all projects in an efficient and timely manner, ensuring functional objectives are achieved within budgets and programme requirements.

Finance, Administration and Support Services

To ensure that useful, user-friendly Management information is provided to the highest standard and in a timely manner
To provide excellent customer service to all team members
To issue bills and deal with queries effectively
To manage day-to-day customer enquiries.