Connect Saint Helena Ltd
+(290) 22255
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Meter Reading


Electricity and Water meters will be read in person by an employee of Connect Saint Helena Ltd or a contractor working on behalf of us.

Frequency of Meter Readings
  • Where possible, meters will be read on a quarterly basis. If, after repeated attempts, the Meter Reader cannot access your property to take a reading, an estimated bill may be issued by Connect Saint Helena Ltd.
  • Where a property is unoccupied for an extended period, we would normally need to physically inspect the meters once per year.

The Meter Reader will:

  • Have an identity card showing their Company name, their own name and a photograph of the individual.  
  • Be suitably qualified and trained to read meters, and to recognise meters, service cut-outs and seals that are unsafe, damaged or show evidence of having been tampered with .
  • Comply with the Procedures on Access to Customers Premises.
  • Keep confidential any information about a customer and their premises obtained during the course of his/her duties.
  • At all times, operate with due regard to his/her own health and safety as well as that of the customer and members of the general public.
  • Bring to the immediate attention of  Connect Saint Helena Ltd, any meter or other equipment that may be potentially dangerous, damaged or have missing/broken seals.
  • Not be able to make any recommendations or promises regarding the bills or charges but will forward questions or comments to the Billing Coordinator at Connect Saint Helena Ltd.

The Reading

  • In addition to the meter reading, the Meter Reader will also note: the date of the reading; any concerns with the condition of the meter and any visible seals/connections issues.
  • Where a reading is queried by a customer, a further reading will be made, usually within 5 working days. If the original reading is shown to be incorrect a revised bill will be issued.
  • Where access is required to premises to read a meter, calls will usually be made between the hours of 8.30am and 9pm on Mon to Sat and between 12noon and 6pm on Sunday.
Related Links:

  - Finance and Administration
  - Billing
  - Your Bill Explained
  - Meter Reading
  - Access to Your Property
  - Utilities Tariff
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ABOUT US
Connect Saint Helena Ltd is the utilities provider for St Helena Island and was established on 1 April 2013. Read more...
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  • Home
  • About Us
    • Vision & Values
    • Team Commitment
    • Board of Directors
    • Management Team
    • Work Teams
    • Careers
  • Projects
    • Operations
    • Solar Farm
    • Water Supply
    • Raw Water Systems
  • Finance & Administration
    • Billing >
      • Your Bill Explained
      • Meter Reading
      • Property Access
    • Utilities Tariff
  • Services
    • Electricity Distribution >
      • Saving Tips
      • T&Cs
    • Electricity Generation >
      • Diesel Power
      • Wind Power
      • Solar Power
    • Water Treatment
    • Water Networks >
      • Saving Tips
      • T&Cs
    • Waste Water
    • Infrastructure
  • News
    • Press Releases & other News
    • FAQs
    • Web Links
  • Download Library
    • Forms
    • Tariffs and other charges
    • Accounts
    • Utilities Regulatory Authority
    • Electricians
    • Customer Complaints Procedure
    • Lab Reports (Treated)
    • Water Quality Reports
  • Contact
  • Billing