Meter Reading

Electricity and Water meters will be read in person by an employee of Connect Saint Helena Ltd or a contractor working on behalf of us.

Frequency of Meter Readings

Where possible, meters will be read on a quarterly basis. If, after repeated attempts, the Meter Reader cannot access your property to take a reading, an estimated bill may be issued by Connect Saint Helena Ltd.
Where a property is unoccupied for an extended period, we would normally need to physically inspect the meters once per year.

The Meter Reader will:

Have an identity card showing their Company name, their own name and a photograph of the individual.

Be suitably qualified and trained to read meters, and to recognise meters, service cut-outs and seals that are unsafe, damaged or show evidence of having been tampered with .
Comply with the Procedures on Access to Customers Premises.
Keep confidential any information about a customer and their premises obtained during the course of his/her duties.
At all times, operate with due regard to his/her own health and safety as well as that of the customer and members of the general public.
Bring to the immediate attention of Connect Saint Helena Ltd, any meter or other equipment that may be potentially dangerous, damaged or have missing/broken seals.
Not be able to make any recommendations or promises regarding the bills or charges but will forward questions or comments to the Billing Coordinator at Connect Saint Helena Ltd.

The Reading

In addition to the meter reading, the Meter Reader will also note: the date of the reading; any concerns with the condition of the meter and any visible seals/connections issues.
Where a reading is queried by a customer, a further reading will be made, usually within 5 working days. If the original reading is shown to be incorrect a revised bill will be issued.
Where access is required to premises to read a meter, calls will usually be made between the hours of 8.30am and 9pm on Mon to Sat and between 12noon and 6pm on Sunday.
If at any time a customer is not home when the meter reader calls, a form can be left by the meter reader so that the customer can contact the meter reader or Connect Saint Helena Ltd directly for the meter reader to return or alternatively self-read the utility meters. The form can be found here for information.
If the meter reader finds that the usage for a customer is unusually high, a Possible Water Leak Detected form will be left with the customer for their consideration. The form can be found here for information.

﻿Meter Reading﻿

Meter Reading